Abel to Yzerman
Liveblogging My Call To Verizon
by IwoCPO on 09/17/07 at 09:57 AM ET
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0957: been on the phone for 11 minutes trying to determine whether they’ll offer Center Ice. Have spoken with 1 live person who I couldn’t understand and dealt with 17 recorded operators. None were helpful. I swore at them.
0959: On the phone with Ms. Wynn. 13th time I’ve given my phone number. “NHL…that would be hockey?. Bear with me one second please.”
1000: Tom from the Verizon Fios Solutions center doesn’t know what “the NHL” is, but he’s tracking it. Good on ya Tom.
1002: Now on the phone with Skip (really). He “doesn’t know if they’ll be offering it.”
Me: How can you “not know”? The season starts in two weeks.
Skip: We won’t know until it becomes available.
Me: But you don’t know now if it’s going to be available?
Skip: Right.
Me: So you’ll know it’s available when you start to see it on one of those tiny screens you geeks sit in front of?
Skip: What’s your home number again?
Me: Why?
Skip: Standard procedure.
Me: Skip, are you offering Center Ice or not?
Skip: silence
Me: Skip, you still there? Hockey or no hockey. I want my frigging hockey Skip. Yes or no?
Skip: No.
1018: I just hung up on Skip. Violently.
That was an actual transcript of my experience with Verizon. It was painful. Now, I have my sights set on Center Ice Online. Supposed to be available to order today. Haven’t been able to. If you have, please let me know so I can put this to rest. It hurts.
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Tags: Watching+The+Wings,
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