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Comcast Responds (Kind Of)
by Mike Chen on 12/02/08 at 01:47 PM ET
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Alanah passed along a Twitter update from a Comcast representative named Frank Eliason regarding the whole Center Ice fiasco from yesterday:
“Bandwidth is due to the limits on space in the wire not purchasing anything”
Well, yeah, I’m aware of that. But the point seems to be that if you’re (Comcast, not you Frank) buying up older cable systems that DON’T have the appropriate bandwidth due to outdated wiring schemes, don’t you owe it to your customers to upgrade the lines? It’s similar to how when I moved to a new area several years ago and we were just out of the range of being DSL-capable. Within a few months, since the area was undergoing heavy redevelopment, SBC/AT&T added in the necessary wiring to make homes in that neighborhood DSL-ready.
If Frank or any other Comcast representative wants to enlighten all of us on this matter, I’m sure Center Ice subscribers would appreciate it. I know systems can be upgraded from analog to digital, then the digital offerings can be expanded based on the additional wiring an area receives—I saw it firsthand in the Sacramento area when I was going to college at UC Davis. I’m no expert in the way cable systems are set up so this is just some logical thinking from personal experience (and the engineering thought process hammered into my head from my degree that I hardly use).
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OK, so they’ve explained (however bizarrely) why they can’t currently provide all the CI channels on these systems. But they haven’t explained why they’re charging full price for half service.
The NHL Network had a crappy, pixelated signal the other night when I tuned in for the late recap. Instead of shrugging and turning it off, I called and complained, and got a credit.
Posted by af on 12/02/08 at 07:15 PM ET